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ΕΜΠΝΕΥΣΟΥ

BLACK FRIDAY | UP TO -60%
Reduced Shipping and free over 40€

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

1. Promotions

TRIBE SALES 1-35%, 2-50%

  • Promo starts: 15 September, 2023. Promo ends: 1 October, 2023.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS or more (50%).
  • Applies to the entire website. Except collaborations.
  • Free shipping on orders over 49€.
  • Cannot be combined with other promotions, discounts or offers
  • Deliveries made in accordance with health authorities’ safety measures
  • Returns subject to conditions. Visit our Refunds page.

SALES - 20%/30%

  • Promotion starts: 15 February 2023. Promotion ends: 4 March 2023.
  • Discounts up to 50% on selected products. Indicated on the Product Detail Page. Limited Edition not included.
  • Reduced shipping. Free shipping on orders over 60€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.

2nd SALES - Up to 60%

  • Discounts up to 50% on selected products. Indicated on the Product Detail Page.
  • Reduced shipping. Free shipping on orders over 40€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions, please visit our Returns section.

SALES - Up to 50%

  • Discounts up to 50% on selected products. Indicated on the Product Detail Page.
  • Reduced shipping. Free shipping on orders over 40€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions, please visit our Returns section.

FLASH SALE - 2for1

  • Promo starts: 19 May, 2023. Promo ends: 21 May, 2023.
  • Buy two pairs of sunglasses for the price of one, pay only for the highest value item.
  • Applies to the entire website except the Collaborations section.
  • Free shipping on orders over 40€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.

1 35% - 2 or more - 50%

  • Promo starts: 8 May, 2023. Promo ends: 4 June, 2023.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS or more (50%).
  • Applies to the entire website.
  • Free shipping on orders over 40€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.

BACK TO THE SUN - Up to 50%

  • Discounts up to 50% on selected products. Indicated on the Product Detail Page.
  • Reduced shipping. Free shipping on orders over 40€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions, please visit our Returns section.

SPRING SALES - 2for1

  • Promo starts: 20 March, 2023. Promo ends: 31 March, 2023.
  • Buy two pairs of sunglasses for the price of one, pay only for the highest value item.
  • Applies to the entire website.
  • Free shipping on orders over 40€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.

2. What payment methods are accepted?

  • Credits cards: Visa, MasterCard, American Express.
  • Debit cards: Visa, MasterCard, American Express.
  • PayPal.
  • Apple Pay
  • Amazon Pay
  • Multibank (only Portugal)

3. What taxes apply to the purchase of products?

The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also. If your order is blocked at customs, we are not responsible for any added this may imply.

4. What are the delivery times and costs?

You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.

Here is the link: Conditions.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.

5. How to track my order?

Our delivery company will send you an email with the tracking information for your order once it has been prepared for shipping and leaves the warehouse. When you receive this email, you wil be able to click the link or introduce the reference number into the delivery company website.

If your order is heading outside Spain, you will receive the tracking information for the company contracted to deliver in the destination country. The type of delivery chosen will determine whether or not the tracking info is available in real-time.

Devlieries are not made on non-working days or on national and local holidays.

6. What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our Contact form.

Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

7. Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Conditions and in the Returns page of our website.

8. What product guarantee do I have?

Our products are guaranteed for three (3) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the Contact form and select the “guarantee” option.

IF THE CUSTOMER HAS PURCHASED A 'MADE IN SPAIN' PRODUCT, THE AFOREMENTIONED 3-YEAR WARRANTY WILL BE EXTENDED INDEFINITELY. THAT IS TO SAY, THE 'MADE IN SPAIN' PRODUCT WILL HAVE A LIFETIME WARRANTY. THIS BENEFIT IS ONLY APPLICABLE, AS STATED, TO 'MADE IN SPAIN' PRODUCTS. THE PROCEDURE FOR THE EXECUTION OF THIS WARRANTY, AS OUTLINED IN THE PRESENT SECTION, WILL BE EXACTLY THE SAME AS FOR ALL OTHER PRODUCTS.

9. Where can I PHYSICALLY buy NORTHWEEK products?

Los productos de Northweek los podrán encontrar en la red de tiendas de Hawkers.

  • Search for our stores here.
  • Certain shopping centres and collaborating opticians. Ask us!

* Take into account that the models available may vary depending on the point of sale.

** Take into account that price and promotions can vary depending on the sales channel.

10. Would you like to sell NORTHWEEK?

Are you a professional working in this market and are interested in becoming an authorized seller? Please write to sales@saldum.com and we will evaluate your proposal.

11. Would you like to work for NORTHWEEK?

Would you like to join us? Check out the offers in our Careers page.

12. Would you like to collaborate with NORTHWEEK/HAWKERS?

Join Hawkers Crew! Our ambassador community is waiting for you! Sign up at Hawkers Crew and we will be in contact with you.

13. Do you have a charity donation suggestion?

Send your proposal to rsc_hawkersgroup@saldum.com and we will evaluate it.